FAQs

• Q. How do I post, sell, list or make an ad?
• Q. Operational Policy
• Q. How do I score a sale?
• Q. Prohibited Items & Posts
• Q. How do I search for something?
• Q. How do I see who I've invited?
• Q. How do I buy something?
• Q. How do I log in on a new device?
• Q. What are Favourites?
• Q. COVID-19 Safe Trading Tips
• Q. Trading and Refund Policy
• Q. How can I edit my profile?
• Q. How can I redeem my gift card?
• Q. I've joined through a friend's invitation, where can I find my gift card?
• Q. How should I communicate with other users?
• Q. How do I invite friends?
• Q. How do I turn on/off notifications
• Q. How can I get more people to see my post?
• Q. Will the other person know if I give them a disapproval?
• Q. Can I turn off notifications for a specific time? (Do not disturb)
• Q. What are Karrot Ratings?
• Q. Why can't I upload photos?
• Q. How do I set Search Alerts?
• Q. How do I get carrots?
• Q. Where can I find my carrots?
• Q. What should I do if I've been scammed?
• Q. Added search alerts but haven't received any notifications?
• Q. How do I filter the feed?
• Q. How do I make an offer?
• Q. How should I pay?

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